Return Policy
Before You Buy
Return Policy
All sales are final — so ask us anything first.
Please Note
All sales are final. We do not offer returns or exchanges.
Why We Work This Way
Everything we sell is vintage or antique, and every piece is the only one of its kind we have. Once it leaves the shop, there is no second one to put back on the shelf.
These are also old objects. They carry wear, patina, and the marks of the lives they have already had — which, to our mind, is the point of them.
So we describe each piece carefully and photograph it honestly, and we would much rather you asked us a question than took a chance.
Before You Buy
Read the full description and look closely at every photograph.
Check the dimensions against your space — a piece can read very differently in a room than on a screen.
Ask us anything. Condition, measurements, more photographs, how it sits in person — we are glad to answer.
For large items, request a shipping quote before you purchase, so the cost is never a surprise.
Return Processing Fee
In the rare exception that a refund is granted at our discretion, a 25% return processing fee applies. It covers administration, repackaging, and the time the piece spent marked as sold and unavailable to other customers.
If Something Arrives Damaged
Final sale does not mean you are on your own if a piece arrives broken. Email jolietteshipping@gmail.com within 30 days of delivery with photographs of the damage, and we will work with you to make it right.
Unfortunately we are unable to help with damage reported more than 30 days after delivery.
Any Other Questions?
Never hesitate to get in touch. If there is a problem with your order, we want to hear about it.
See also Shipping & Local Pickup.